Our Total Care Program Services
On-site Network Support & Help Desk Services
We have over a decade of experience supporting hundreds of businesses and thousands of computer users. We've developed a comprehensive checklist of specific items that we proactively manage and maintain to support your network. Some examples include regular reviews of server logs, disk capacity, checking the general health of servers; validation of backups, backup configurations and restoration capability; and application of patches and services packs. Our dedicated technical services team provides total support of your business systems and your entire staff through a combination of scheduled on-site service visits and remote help desk services and proactive network monitoring.
Secure Remote Support & Help Desk Services
In addition to our IT Managers who will visit you on-site, we will also service you remotely through our Technical Support Center located in Baltimore, Maryland. Our Technical Support Center is staffed by dedicated professionals who are an integral part of our technical services team and will assist you and your organization with issues over the phone as needed! When you need immediate assistance, our technical experts can solve your desktop, server and/or network issues using our secure remote access tools. We can provide near-instantaneous and secure remote support to your PCs, Laptops, Servers and other network-related systems.
Proactive Network Administration & Maintenance
Consistent proper “best practices” network administration and management is the key to stable and reliable computer and network systems. Our Total Care Program provides you with comprehensive network administration and preventive maintenance to catch problems before they arise.
Network Administration & Preventative Maintenance Items
• Maintain & Review Internet Bandwidth - Reliability / Utilization
• Maintain/ Review Power Protection Systems - Activity / Logs
• Maintain/ Review Backups - Activity / Logs / Update
• Maintain & Review Network Documentation / Update
• Maintain & Review Critical System Patches / Update
• Maintain & Review Inventory Tracking - Update
• Maintain & Review Internet Security - Activity / Logs / Update
• Maintain & Review AntiVirus - Activity / Logs / Update
• Maintain & Review AntiSpyware - Activity / Logs / Update
• Maintain & Review AntiSpam - Activity / Logs / Update
• Maintain & Review Email System - Activity / Logs / Update
• Maintain & Review Access Rights & Privileges - Activity / Logs
• Maintain & Review Internet Domain Registration - Update
• Maintain & Review Web Hosting Statistics - Activity / Logs
• Maintain & Review Software Licenses - Organize / Update
• Maintain & Review Network Printers - Activity / Logs
• Maintain & Review Network Monitoring - Config. / Logs
• Maintain & Review System Resource Utilization - Activity / logs
• Maintain & Review Microsoft Windows Event Logs - Activity
• Maintain & Review Microsoft Services & Processes - Activity
• Perform Test Restore of Backup Data & Clean Backup Drives
• Review & Report Identified Areas for Improvement
24x7 Network Monitoring & Proactive Support
With our Total Support Program, we monitor your servers, workstations, laptops and other key network elements such as your firewalls, routers and backups. Our Technical Support Center provides comprehensive monitoring and preventative maintenance of your computers and network sysetms “behind the scenes” 24 hours a day, 7 days a week. If there is a critical alert from one of these services, Kear IT’s technical services team will troubleshoot the problem and either fix it and/or if necessary, dispatch an IT Manager to your site quickly. NOTE: After-Hours and weekend on-site dispatch requires pre-authorization and approval from your organization.
Technology Planning & Strategic Business Reviews
Every company needs a roadmap for how and when technology will be implemented. With our Total Support Program, we provide a technology plan to provide a road map for your business goals over a multi-year period. Strategic Business Reviews are done on a regular basis. The review is an opportunity to gather feedback about our service and support to your organization and discuss your business plans and/or important initiatives for the next period. This is an opportunity to ensure that Kear IT is aligned with your goals.
Technology Procurement Services
Our Total Care Procurement Services are designed to assist you with your technology acquisition and can help your organization address common challenges related to the lifecycle of your business systems. Our network consultants will act on your behalf as trusted advisors and help identify the appropriate hardware, software, networking equipment and peripherals for your organization. If requested, we will also procure, deliver and/or install the technology for you in addition to providing on-going support. Then, once it reaches its end of life, we will help you dispose of your obsolete systems in a secure, environmentally friendly way.
Our technical experts are certified in most major business system technologies and solutions. We provide competitive pricing for the procurement of your business systems due to the collective buying power of our client base and the volume of the combined purchasing activity. NOTE: We also offer several financing and leasing options to qualified customers for your convenience.
Project Consulting & Project Services
As your company grows, you will occasionally need to upgrade and/or expand your business systems. When this happens, your dedicated account management and technical services team can assist you with the decision making process for the improvements. Our expert network consultants will work directly with your 3rd party vendors on your behalf as may be required. If requested, we can provide you with a complete project estimate and present our recommendations for your project.
We have a dedicated project management team to handle pre-project planning, project coordinate and even perform the entire project through to successful completion. From the communications infrastructure to desktop PCs and printers, we know exactly what your organization needs to reach your business goals.
With our practical experience performing hundreds of successful network upgrades, migrations and installations projects, our knowledge and technical ability will allow us to perform your next project quickly, efficiently and cost-effectively. NOTE: Project Services are not included our monthly Total Care plans. These services are provided separately as needed.
For more information, simply contact us and we'll be happy to assist you!
