Our Total Care Support Program
Professional Technology Management & Support Services
Today’s business relies heavily on your business technology systems. This dependence creates a serious need to efficiently and cost effectively manage, maintain and maximize those resources. Our Total Care Program plans can help your organization maximize the return on your business technology investments by ensuring your critical business systems are always properly managed and maintained.
Relying on a professional services company to manage, maintain and support your ongoing technology needs has become a popular trend for organizations of all sizes for a variety of reasons. Using an outside services firm to manage key operational functions, like information technology, provides access to a wide array of expertise and knowledge at a lower cost vs. traditional in-house IT staffing. Outsourcing IT operational management and organizational support ensures maximum capital utilization, increases employee productivity and provides access to industry experts on the latest business technology trends. And, most importantly, a professional IT services firm allows you and your staff to focus on your core competencies, growing your business and increasing the organization’s profitability.
What is Total Care?
Our Total Care Program is a designed to address your ongoing IT management and daily computer and network support needs. The Total Care Program provides regular preventative maintenance of systems that, when proactively monitored and managed, reduces the exposure and/or often eliminates many common IT-related problems that an organization may experience due to improper or inconsistent IT management and maintenance. Our Total Care Program provides a complete array of IT-related services that provide a total solution for the operational support businesses need and proactive leadership on IT-related issues as they require.
Our Total Care Approach
While our Total Care Program is customized for each client; our approach is uniform. First, we meet with you to identify your short and long term business goals and to learn how you work with your clients, suppliers and partners. Next, we perform a Site Survey to evaluate your network environment and identify any critical needs and/or potential issues or improvements; and lastly, we present you with any recommendations and provide a Total Care solution that fits your organization’s needs, for an affordable monthly fee.
Total Care Program Features & Available Services
• On-Site Network Administration & Preventative Maintenance
• Remote Network Administration & Preventative Maintenance
• On-Site Help Desk Service & Support
• Remote Help Desk Service & Support
• 24x7 Secure Network Monitoring & Response
• Guaranteed Emergency On-Site / Remote Response
• After-Hours & Weekend On-Site / Remote Support Available
• Secure Access to Online Network Documentation
• Secure Access to Online Service & Support Ticketing System
• Secure Access to Online IT Service Reports & Issue Tracking
• Periodic Network Health Assessments & Reports
• Periodic Network Security Assessments & Reports
• Complimentary Loaner Equipment (PCs, Laptops, Servers, etc.)
• Dedicated Account Management & Technical Services Team
• Secure Off-site Storage & Rotation of Backup Media
• Secure Storage & Tracking of Spare Equipment Inventory
• Office Relocation Planning & Assistance Services
• Expert IT Consulting & Technology Planning Assistance
• Disaster Recovery Planning & Implementation Assistance
• Annual IT Budget Planning Assistance
We can tailor a Total Care Program allowing you to outsource your entire IT management and service needs, or we can provide a custom program designed to simply augment and assist your internal IT staff. Either way, we think you'll agree that your best decision will be working with Kear IT.
Our Total Care Program provides you with a predictable monthly budget while effectively mitigating common IT operational concerns; such as system performance, network security and the reliability of systems and/or downtime. We act as a true partner who is committed to your success.
For more information, simply contact us and we'll be happy to assist you!
